Customer Support

Expert Support Team​

The Service Organization provides expert remote troubleshooting through hundreds of professionally trained individuals in our global contact centres. Technical meets mechanical with our service technicians having extensive training on software and hardware issues. Working cross-functionally also allows our entire team to solve your problems faster and with more success.

Contact Center

Located in Ho Chi Minh City, Vietnam, this team of product experts is available to answer questions and resolve issues on all the Life Fitness Family of Brands.  The Contact Center can be reached by phone, email, and live chat for support.​

Hours are Monday - Friday
7 a.m. - 6 p.m. (GMT +7)

Field Service 

These ‘in-market’ technical professionals are our boots on the ground. They are available to respond in real time to commercial and consumer requests to ensure your Life Fitness product is operating properly.

Revolutionizing Service Solutions

Life Fitness field technicians and contact centre agents are subject matter experts on the Life Fitness Family of Brands. The industry standard is to contract third-party contractors who have general knowledge of all fitness equipment. More knowledge about your products improves resolution times and gives a  greater breadth of knowledge about both mechanical and digital software.

Technical Resources

Access materials at any time to help answer your product questions and concerns. Life Fitness technical resources are used to troubleshoot, reference and educate you on our entire line of products.​


  • Knowledge base​
  • Learning Management System
  • Life Fitness Parts Store
  • Product manuals

Training for Success

Life Fitness provides extensive certified and educational training opportunities. The Association for Talent Development (ATD)  certification ensures that trainers are able to educate adults. Our ATD-certified technical training specialists have over 50 years of combined industry expertise.

Global Training  Services

  • Certification programs​
  • Recertification programs​
  • Maintenance training programs​
  • Troubleshooting and diagnostic training​
  • Remote te-le-learning options​
  • Customizable training content for maintenance, technical and administrative employees